Returns Policy

GOT MOLD? accepts returned merchandise purchased from our website ( within 30 days of purchase, in accordance with the limitations listed below. Purchases made through other venues, such as, are handled according to their policies.

All products must be returned in their original packaging, along with your order information, which can be found on your online receipt or on the invoice that arrived with your package.

Full refunds will be issued for:

  • Unopened test kits/refills.
  • Opened test kits that have not been tampered with.

No refund will be issued if:

  • The pump has been damaged or altered in any manner.
  • Any part of the kit is missing.
  • The air sampling cassettes have been used or their adhesive tabs removed.
  • More than 30 days have passed since your purchase.

Our return guidelines help ensure the scientific accuracy and integrity of our kits.

Return Shipping Cost: GOT MOLD? does not reimburse, refund, or otherwise cover the shipping cost for returns.

Request a Refund