We are happy to accept returned merchandise purchased from our website at gotmold.com within 30 days of purchase. Purchases made through other venues, such as Amazon.com will be handled according to their policies.
Products must be returned in their original packaging, along with your order information – found on either your original online receipt or the invoice that arrived with your package.
We are happy to issue a full refund for unopened test kits, as well as opened test kits that have not been tampered with. If the air sampling cassettes have been used, or the adhesive tabs removed, a restocking fee of $20 will be deducted PER CASSETTE.
If your GOT MOLD? product is defective or was damaged during shipment, please accept our apologies. We are happy to issue a refund upon receipt of the returned item with a credit made to your original method of payment within 7 days of receipt of your return.
Please note: GOT MOLD? offers complimentary standard shipping on all orders. Thus, we are unable to refund return shipping fees.
Please send returns to:
MycoLab USA LLC
700 Indian Springs Dr.
Lancaster, PA 17601